How customers see, change or cancel their own booking

Every booking gives the customer their own link. They can change the time or cancel without calling, and find it again from any phone.

Where: Customer's confirmation → Manage my booking; your website footer and Links page → Find my booking

Steps

  1. After booking, the customer sees their reference with Manage my booking and Send to my WhatsApp, so the link lives in their own chat. With email turned on, the confirmation email has the same button.
  2. Manage my booking shows when, what and with whom, your cancellation policy in words, and Change time, Cancel booking, Add to calendar, Call and Directions.
  3. Change time opens your booking page with a banner. Their current booking stays until the new one is sent; then the old time is released.
  4. Cancel booking asks first. You are told straight away and the time opens for someone else.
  5. On another phone, Find my booking takes the reference and the phone number they booked with.
Open it in your workspace

Every button and what it does

Names as they appear on screen.
Manage my bookingThe customer's own page for this booking.
Send to my WhatsAppSaves the link in the customer's own WhatsApp chat.
Change time / Cancel booking / Add to calendar / Call / DirectionsWhat the customer can do with their booking.
Find my bookingReference plus phone number, from any device; no account needed.

Good to know

Only upcoming bookings that are requested or confirmed can be changed online. After that, customers call you.

Still need help?

Send a request from Settings → Help & support, or email support@lowmark.co.