Booking statuses and buttons: Pet care & dog walking

Every status on the Pet care schedule, the button that moves a booking to it, and the order they come in.

Where: Work → Pet care scheduleFor: Pet care & dog walking

Steps

  1. Requested → Confirmed or Cancelled
  2. Confirmed → Carer assigned or Cancelled
  3. Carer assigned → Visit started or Cancelled
  4. Visit started → Care complete

Every button and what it does

Names as they appear on screen.
Confirm visitMoves the booking to “Confirmed” and updates the customer's status page.
Assign carerMoves the booking to “Carer assigned” and updates the customer's status page.
Start visitMoves the booking to “Visit started” and updates the customer's status page.
Complete careMoves the booking to “Care complete” and updates the customer's status page.
Cancel visitMoves the booking to “Cancelled” and updates the customer's status page.
Requested (status)Where every new request from your website or a QR code starts.
Confirmed (status)Reached with the “Confirm visit” button.
Carer assigned (status)Reached with the “Assign carer” button.
Visit started (status)Reached with the “Start visit” button.
Care complete (status)Reached with the “Complete care” button.
Cancelled (status)Reached with the “Cancel visit” button.

Good to know

Staff only see the buttons their job allows. Every change is recorded in the booking's status history.

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